Overview
A rapidly expanding dental clinic experienced high missed-call rates and inefficient appointment handling. This led to lost patient opportunities and diminished service experience.
Services Offered
- Virtual AI receptionist available via voice, SMS, and email services
- Automated appointment scheduling
- Intelligent FAQ handling
Project Scope
Integrated an AI receptionist that could answer calls, manage appointment bookings, address common inquiries, and confirm appointments. The system synced in real-time with the existing calendar and CRM, ensuring schedule accuracy and seamless communication.
Technologies & Tools
- Twilio Voice & SMS API
- GPT-4/Dialogflow-powered conversational AI
- Google Calendar API
- HubSpot CRM Integration
Results
- 95% reduction in missed calls
- 24/7 patient response availability
- 40% increase in new patient bookings within three months